AI Scorecard Agents

Problem

Enablement had no reliable way to see whether reps were actually applying what they were taught. Manual call scoring did not scale, so coaching ran on anecdotes.

Approach

Use two agents: a triage agent that identifies the call type, and a scoring agent that applies a scorecard tuned to that type. Track how reps handle enablement topics across the funnel.

What I built

• A triage agent that classifies each call, such as discovery, procurement, or negotiation.
• A scoring agent that grades the call against a dynamic scorecard for that call type.
• A data layer that rolls scores up by rep and by topic.

Results

• Scores enablement adoption on every call, across multiple call types.
• Shows how well each topic is landing, per rep and across the team.
• Turns coaching from anecdote into trackable data.